Mobile Banking provides quick, secure account access from your mobile phone. With this service you can see account balances, view transactions, transfer funds between accounts and find ATM and Branch locations.
To activate Mobile Banking you must be enrolled in Online Banking and have a mobile phone that can send and receive text messaging.
No. You can download the app for free or opt to have a link sent to your mobile phone in a text format.
You can access your checking, savings, certificates or loans. You select which accounts you would like to access through Mobile Banking during the enrollment process.
Before you can download the Mobile Banking app, you will need to complete the online Mobile Banking enrollment. Once enrolled, you will receive a text message containing a link to download the application. The system will automatically detect the type of phone you are using and will redirect you to your mobile phone application store (for example if you are using an iPhone you will be redirected to the application in the iTunes store). Click to install.
Hundreds of models are supported, including all major brands. Download the app today or contact us to learn more.
Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless. Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.
Mobile Banking employs industry best practices with regard to security. It has been assessed against industry security criteria by independent system security experts. At a high level, Mobile Banking offers the following security safeguards:
- Authentication – Mobile application solution customers are authenticated for every interaction with any Mobile Banking component. Customers are authenticated by username and password or by utilizing existing login credentials.
- Encryption – 128-bit encryption is used for all transactions within Mobile Banking and between Mobile Banking and other solutions.
- Fraud – Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
- Availability/Resilience – Mobile Banking is protected against malicious attacks through software and server hardening measures.
- Audit Ability – Mobile Banking provides full audit capabilities through event logs and event-based reporting.
Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes.
If your mobile phone number changes, simply update your mobile phone number in your Online Banking Options, Mobile Banking profile. Click Manage Devices to update the mobile phone number. Once the Main Menu is displayed, select the My Phones tab and locate the old phone number, select Change My Phone Number and then click Go. Once the Mobile Phone Number page is displayed, enter your updated phone number and click Next.
If your mobile phone is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique username. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. To deactivate your mobile phone, see the question regarding “How do I stop using Mobile Banking on my phone?”
To stop using Mobile Banking on your mobile phone, simply log into Online Banking, click Options, scroll to Mobile Banking Profile, and click the Manage Devices button. Select My Phones tab, locate the appropriate phone number and select Stop Using This Phone For Mobile Banking, and then click Go.
No. Whether you type “BAL” or “bal,” a response with your account balance information is sent to your mobile phone.
Text messages are limited to 160 characters. If your account information exceeds the character limit, your account information is sent in multiple messages - no more than five at a time.
Be sure you are signed up for Online Banking. Make sure you are sending text messages to 96924. Check the keyword and any additional information required for the request, such as the financial institution's identifier, account nickname or address. Make sure the account you are requesting information on is set up under your Mobile Banking settings.
Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile phone. Short codes must be enabled to use Mobile Banking. Short codes are abbreviated phone numbers, usually five digits, used to send Mobile Banking messages.
No, simply download the JCBank Tablet Banking app and log into using your Online Banking login credentials.
Yes, JCBank offers a Tablet Banking app. Find the FREE app in iTunes or Google Play.